IT Program Manager to join Abbott's Business Technology Group delivering global commercial solutions. Requires extensive experience in project and program management.
ZM
Hybrid Technical Program Manager – Client Interface, Data Standards
Posted 5 days ago
About the role
- Technical Program Manager leading client interface and data standards at Zinnia. Ensuring data quality and guiding clients on standardized specifications while managing cross-functional teams in a hybrid environment.
Responsibilities
- Serve as the primary customer touchpoint for interface file delivery, guiding clients to adopt Zinnia’s standard data specifications and minimizing customizations.
- Lead client discussions to ensure alignment, understanding, and long-term adherence to standardized data models.
- Own the lifecycle of interface specifications with Product and Data Engineering, ensuring specs are accurate, complete, and technically feasible.
- Translate business needs into clear, testable data specifications, including field mappings, data definitions, and quality rules.
- Coordinate across teams to ensure data interfaces are delivered accurately, reliably, and on schedule.
- Manage client onboarding, remove blockers, and track milestones, risks, and dependencies across multiple delivery programs.
- Champion data quality and governance standards across all interface data entities and upstream processes.
- Validate data readiness, identify upstream gaps, and enforce consistent adoption of Zinnia’s core data models.
- Create clear artifacts—documented data dictionaries, mapping guides, onboarding plans, FAQs, and status updates—to support client and internal alignment.
- Explain the value of standardized specifications and act as the bridge between technical teams and business/client stakeholders.
- Continuously enhance delivery processes through improved playbooks, testing frameworks, onboarding flows, and change management.
- Identify recurring client challenges and propose scalable solutions that reduce ad-hoc effort and increase overall efficiency.
Requirements
- 7–10+ years of experience in data-related program management, solution architecture, client delivery, or similar roles in SaaS, fintech, or insurance.
- Strong understanding of data interfaces, data models, data sharing, and integration of workflows.
- Experience working directly with enterprise clients to align requirements, negotiate specifications, and drive adoption.
- Excellent communication and client-facing skills — able to explain technical concepts clearly and defend standards diplomatically.
- Proven track record of managing cross-functional programs with complex dependencies and high expectations for accuracy.
- Ability to translate business context into detailed data requirements, field definitions, and quality expectations.
- A mindset focused on scalability, repeatability, and reducing custom work across clients.
Benefits
- health/dental insurance
- parental leave
- profit sharing
- 401(k)
- incentive/bonus opportunity
- tuition reimbursement
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