Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
About the role
- Support Engineer at Zinc providing tech support for user issues. Collaborating with Customer Success and Engineering teams to resolve bugs and improve processes.
Responsibilities
- Owning the tech support process 🎯
- Problem-solving like a detective 🔍
- Collaborating with the dream team 🤝
- Process improving wizardry 🧙
- Being the Zendesk master 📬
- Supporting users, delighting customers 🌟
Requirements
- Zendesk experience (or other customer service and engagement platform)
- MongoDB and database know-how 🗄️
- Scripting knowledge 🖥️
- Proactive – You don’t wait for problems; you anticipate them, flag them, and fix them.
- Autonomous - You’ll be a team of one for now, so high ownership and self-motivation are musts.
- Problem Solver - You live for the "can’t reproduce" bugs and messy edge cases.
- Strong Communicator - You'll be interfacing with our Customer Success team, engineers, and end-users. Clarity and empathy go a long way.
- Kind and collaborative - While you'll work independently, you’re excited to engage across teams to improve the whole user experience.
Benefits
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Work from Anywhere (30 days entitlement)
- Yearly company retreat to Serbia 🇷🇸🏔️✈️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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