Senior Technical Support Lead providing technical leadership in a hybrid role at Swap, which connects backend operations with a modern storefront experience.
About the role
- Technical Analyst in Post-Sales at ZF working with customers in the automotive sector. Responsibilities include technical support and training for product lines.
Responsibilities
- Provide ZF technical consulting to fleets, working with internal and external commercial partners to support technical sales influence—seeking new customers (brand conversion), field opportunities, and retention of existing customers.
- Gather and analyze information and develop technical support materials for customers.
- Provide technical assistance and support to customers through on-site visits and remote service.
- Deliver technical presentations and training on our products to installers/technicians, drivers, sales representatives, and students, operating in fleets, distributors, retailers, workshops, end customers, and educational institutions.
- Provide technical consultancy in fleets, together with internal and external commercial partners, focusing on information management and monitoring product performance.
- Collect and analyze information and develop supporting technical materials and reports.
- Provide technical support for customer warranty processes.
Requirements
- Bachelor's degree in Business Administration, Technology, Engineering, or a related field.
- Advanced English.
- Spanish is a plus.
- Experience in technical assistance or post-sales support for fleets in the commercial vehicle segment.
- Experience developing and delivering presentations and training related to automotive technical topics.
- Availability to work in the field in the southern region of Paraná state (Casvel and Foz do Iguaçu).
Benefits
- Health insurance
- Dental insurance
- Pharmacy discount program
- Life insurance
- Transportation
- Childcare assistance
- Meal allowance
- On-site meals
- Private pension plan
- Annual bonus
- SESI club membership
- Extended maternity and paternity leave
- Gympass (Wellhub)
- Credit union
- Educational partnerships
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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