Product Support Engineer responsible for resolving support cases and improving customer collaboration at SEEBURGER. Working on Business Integration Suite support and ensuring high service quality for premium customers.
About the role
- Support Engineer providing product support for Business Integration Suite. Collaborating with customers to resolve support issues and improve services offered by SEEBURGER.
Responsibilities
- Product support for our Business Integration Suite
- Logging and classifying support cases
- Resolving support cases independently or together with 3rd level support
- Working with customers to improve issues through appropriate problem management
- Serving as a Designated Support Engineer for our premium customers
- Supporting the support team with software updates, system analyses and service-related projects
Requirements
- Good basic IT knowledge (networking, operating systems, ERP user knowledge)
- Solid education, e.g., IHK-certified qualification as an IT specialist (Fachinformatiker), degree in Business Informatics or comparable qualifications
- Experience in IT administration, system or application support
- Ideally familiar with EDI/B2B, MFT, EAI and API environments
- Knowledge of communication protocols, server operating systems, application servers and databases
- Good spoken and written German and English
Benefits
- Flexible working: trust-based hours, remote work and up to 20 days of workation
- 30 days of annual leave plus extra days for voluntary/community work and your birthday off
- Christmas bonus, company pension contribution, childcare allowance, bike leasing, public transport pass (Deutschlandticket), tax-free benefits via Edenred and private accident insurance
- Digital learning platforms and internal and external training opportunities
- Access to thousands of sports and wellness offers
- Stress prevention programs, health days, vaccinations, quiet and activity rooms
- Modern campus workplace with coffee bar, canteen and free drinks
- Summer and winter parties, afterworks, sports groups, company band and participation in events such as B2Run
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Product Support Engineer providing support for Business Integration Suite solutions. Collaborating to enhance business operations through effective problem management with clients.
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