Support Engineer providing product support for Business Integration Suite. Collaborating with customers to resolve support issues and improve services offered by SEEBURGER.
About the role
- Product Support Engineer providing support for Business Integration Suite solutions. Collaborating to enhance business operations through effective problem management with clients.
Responsibilities
- Your main responsibility is product support for our Business Integration Suite.
- This includes logging and classifying support cases, among other tasks.
- You resolve support cases independently or together with 3rd-level support.
- You not only fix issues but also work with customers to improve the operation of SEEBURGER solutions through appropriate problem management.
- For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
- In addition to traditional product support, you support the team with software updates, system analyses, and service-related projects.
Requirements
- You have solid foundational IT knowledge (networking, operating systems, ERP user knowledge).
- You have a solid educational foundation, e.g., an IHK-certified qualification as an IT specialist (Fachinformatiker), a degree in Business Informatics, or comparable qualifications.
- Experience in IT administration, system or application support.
- Ideally, you are familiar with the EDI/B2B, MFT, EAI and API environment and have experience with communication protocols, server operating systems, application servers and databases.
- Good written and spoken German and English skills.
Benefits
- Flexible working: trust-based working hours, remote work, and up to 20 days for workation.
- 30 vacation days plus additional days for voluntary work, and your birthday is a day off.
- Christmas bonus, contribution to company pension scheme, childcare subsidy, bike leasing, Deutschlandticket, tax-free benefits vouchers via Edenred, and private accident insurance.
- Digital learning platforms and internal and external training opportunities.
- Access to thousands of sports and wellness offers.
- Stress prevention measures, health days, vaccinations, and quiet and activity rooms.
- Summer and winter parties, afterwork events, sports groups, a company band, and participation in events such as B2Run.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Product Support Engineer responsible for resolving support cases and improving customer collaboration at SEEBURGER. Working on Business Integration Suite support and ensuring high service quality for premium customers.
Hybrid Support Engineer overseeing hybrid systems and data compliance for INDYCAR and its teams. Collaborating closely to ensure efficiency and consistency across engineering practices.
Analytic Support Developer monitoring critical data flows and managing incidents at Stefanini. Requires strong data engineering skills and availability for rotating shifts.
Desarrollador de soporte analítico monitoreando flujos de datos y apoyando en la solución de incidentes. Colaboración con el equipo técnico de NEQUI en la operación de plataformas de datos.
Technical Support Engineer providing support for ESET products to customers and partners. Responsible for troubleshooting, root cause analysis, and collaboration with developers.
Technical Support Engineer providing support for ESET products to customers and partners. Involves problem - solving, root cause analysis, and 24/7 availability.
Senior Support Engineer resolving Tier2/Tier3 connectivity problems in telecom. Troubleshooting technical issues and collaborating with customers and teams in IoT environment.
IT Payments Support Analyst responsible for supporting payments processing environment and ensuring reliable payment operations at SouthState.
Team Lead managing a team of Technical Support Representatives at Facility Solutions Group. Resolving technical issues and providing support within a communication center in a fast - paced environment.