In - home sales consultant conducting presentations on residential exterior remodeling products. Utilize sales methodology and perform measurements to develop proposals for homeowners.
About the role
- Account Director at Zero100 focused on delivering customer engagement experiences and expanding partnerships with influential C-Level members. Bringing insights to drive operational priorities and measurable outcomes.
Responsibilities
- Own the commercial plan for a defined book of business, including renewal strategy, pricing/packaging conversations (where relevant), forecasting, and contract execution.
- Drive retention and expansion by mapping stakeholder needs, building annual engagement plans, and identifying/closing upsell opportunities (additional memberships, add-on services, expanded access across regions/teams, etc.).
- Build and maintain trusted, executive-level relationships (C-suite and direct reports), acting as a thought partner to help leaders apply Zero100 insights to their biggest operational and supply chain priorities.
- Lead value delivery and engagement: ensure members are actively using Zero100 research, participating in peer forums, attending events/briefings, and connecting with relevant experts and peers.
- Multi-thread accounts across senior sponsors, day-to-day champions, and procurement/finance to reduce churn risk and support expansion.
- Partner closely with Research, Product and Delivery teams to match the right content, programming and advisory to each account and to surface opportunities for improvement.
- Monitor account health using engagement data, renewal signals and member feedback; proactively mitigate risk and create clear action plans.
- Act as the voice of the customer: share trends, competitive intel, and product/content feedback to improve the member experience.
Requirements
- Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
- Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
- Experience negotiating contracts with sophisticated procurement teams.
- Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
- Resourcefulness, resilience, and strong oral and written communication skills.
- Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
- Ability to thrive in an ambiguous environment and persevere through challenges.
- Willingness to adapt and flex as the business evolves.
- Travel approximately 30% of the time to attend Zero100 events and meet members in-person to deepen relationships and drive renewals/expansion.
Benefits
- Competitive salary
- Private healthcare
- Enhanced pension/401k
- Life insurance
- Enhanced parental leave policies
- Custom-designed offices in central London with free breakfasts & snacks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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