Family Partner joining Children's After School Program supporting youth with therapeutic needs. Responsibilities include supervision, documentation, and support for families in their communities.
About the role
- Benefits Program Manager leading benifits strategy and employee programs at Zendesk. Designing and overseeing programs that attract and retain talent with a flexible working policy.
Responsibilities
- Design, implement, and oversee employee programs that align with organizational values, goals, strategies and market competitive practices
- Develop and execute employee communication plans on benefit programs and changes
- Design and implement efficient and effective delivery models for benefits programs
- Manage relationships with benefit vendors and brokers
- Provide leadership and partnership in operationalization of benefits programs with People Operations, Payroll, HRIS, IT and other teams
- Provide guidance to People Operations/ Services on employee escalations
- Manage compliance and risk management related to benefits programs
- Lead global initiatives across team aimed at elevating Benefits at Zendesk
Requirements
- Bachelor’s degree in Human Resources, Business or a related field OR equivalent experience
- 7+ years of professional working experience in Benefits or Human Resources
- Knowledge of global statutory benefits requirements
- Knowledge of global government regulations related to benefits programs
- Excellent analytical, problem-solving, and decision-making abilities
- Strong knowledge of benefits programs design and management including health, risk, retirement, leave, etc.
- Strong negotiation skills and experience managing vendor relationships
- Strong proficiency in leading and implementing change management efforts for benefits programs changes
- Strong attention to detail
- Previous experience in HRIS and benefits administration software
Benefits
- Flexible working policy
- Employee communication plans on benefit programs and changes
- Continuous assessment of program effectiveness through benefits data/ analytics
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