Benefits Program Manager leading benifits strategy and employee programs at Zendesk. Designing and overseeing programs that attract and retain talent with a flexible working policy.
Responsibilities
Design, implement, and oversee employee programs that align with organizational values, goals, strategies and market competitive practices
Develop and execute employee communication plans on benefit programs and changes
Design and implement efficient and effective delivery models for benefits programs
Manage relationships with benefit vendors and brokers
Provide leadership and partnership in operationalization of benefits programs with People Operations, Payroll, HRIS, IT and other teams
Provide guidance to People Operations/ Services on employee escalations
Manage compliance and risk management related to benefits programs
Lead global initiatives across team aimed at elevating Benefits at Zendesk
Requirements
Bachelor’s degree in Human Resources, Business or a related field OR equivalent experience
7+ years of professional working experience in Benefits or Human Resources
Knowledge of global statutory benefits requirements
Knowledge of global government regulations related to benefits programs
Excellent analytical, problem-solving, and decision-making abilities
Strong knowledge of benefits programs design and management including health, risk, retirement, leave, etc.
Strong negotiation skills and experience managing vendor relationships
Strong proficiency in leading and implementing change management efforts for benefits programs changes
Strong attention to detail
Previous experience in HRIS and benefits administration software
Benefits
Flexible working policy
Employee communication plans on benefit programs and changes
Continuous assessment of program effectiveness through benefits data/ analytics
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