Manager Customer Experience at TD Canada Trust building lasting relationships and mentoring a team to deliver exceptional service. Leading operational tasks and ensuring compliance in a dynamic environment.
About the role
- Head of Customer Service leading and developing a high-performing team at Zendbox to enhance customer experience. Responsible for both internal and external service delivery in a growing business.
Responsibilities
- At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up.
- This is a chance to shape the future of our customer experience in a growing, ambitious business.
- The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre.
- Deliver exceptional, end to end service for our external clients.
- Develop and execute service strategies that drive quality, consistency, and operational efficiency.
- Oversee team performance, resource planning, and service delivery standards.
Requirements
- Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team
- Strong understanding of customer service technology (e.g. ticketing systems, CRMs).
- Data-driven mindset with the ability to extract insights and act on them.
- Excellent communication, negotiation, and stakeholder management skills.
- Proactive, hands-on leader with a ‘can-do’ attitude.
- Scale up experience and experience of working with small teams essential
- Minimum 5 years in customer service roles, including 2+ years in management or strategic role.
- Ability to thrive in a fast-paced, high-growth environment.
- Strong planning, organisational, and prioritisation skills.
Benefits
- Competitive salary between **£50,000 – £60,000** per annum
- Career development opportunities and ongoing training
- On-site parking
- Supportive and collaborative work culture
- Paid Birthday leave
- Free food and drinks
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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