Frontline Customer Support Agent for Utilita Energy, attending customer homes and selling services. Involves meter reads and updating customer information while working in a sales environment.
About the role
- Bankkaufmann (w/m/d) im Kundenservice für modernes Finanzinstitut mit fundierten Bankkenntnissen. Bearbeitung von Kundenanfragen und Reklamationen in einem hybriden Arbeitsumfeld in München.
Responsibilities
- Receive and document customer inquiries
- Independently handle complaints
- Communicate procedures, processing modalities, or changed requirements
- Resolve complex issues in coordination with other specialist departments
- Maintain ongoing, collaborative communication with corporate client contacts
- Liaise with cooperation partners and external service providers
Requirements
- Completed training as a Bank Clerk or an equivalent qualification
- Practical experience in customer service and/or account administration at a bank
- Understanding of standard banking processes in account and custody account management
- Interest in financial market products and securities knowledge
- Strong communication skills, resilience, and social competence
- Target-oriented thinking and actions with a strong customer focus
- Quick comprehension, service orientation, and reliability
- Good MS Office skills and confident use of banking IT systems
- Confident command of the German language and professional communication style
Benefits
- Important role in collaboration with customers and business partners
- Varied and diverse tasks within a collegial team of account managers
- Pleasant working environment, modern workplaces, and an excellent company culture
- Attractive office premises in central Munich
- Excellent public transport connections
- Competitive salary model and appealing additional benefits
- Long-term job security and a permanent position with a successful company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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