Intermediate Customer Support Specialist handling customer inquiries via phone, chat, and email. Mastering Clio products and providing guidance on AI - powered solutions while ensuring high customer satisfaction.
About the role
- Lead Customer Services Officer handling customer inquiries and ensuring service excellence. Focused on meeting targets and developing strong customer relationships while working with varied banking partners.
Responsibilities
- Meet or exceed LEI target and ensure unit meets LEI target
- Facilitate customer requests and deliver legendary service
- Act as a first point of contact for administrative needs
- Develop contacts across TD to improve customer service
- Cross-sell products and services to maximize revenue
Requirements
- Undergraduate degree preferred
- 3+ years related experience
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and recognition programs
Job title
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Experience level
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