Account Manager responsible for managing renewals and expansions with Mid - Market customers at Loopio. Building relationships and driving customer success within a fast - growing company.
About the role
- Strategic Key Account Manager at Zalaris managing key relationships and driving upsell in HR & Payroll services. Engaging executive stakeholders to ensure high-quality delivery in complex global environments.
Responsibilities
- Own key customer relationships, contracts, P&Ls, and strategic account plans.
- Drive renewals, upsell, cross-sale and expansion into new markets and services.
- Facilitate tactical & strategic governance meetings, ensuring clarity, alignment & execution.
- Act as single points of contact for strategic customers — advising, challenging and inspiring improvement.
- Identify root causes, improvement opportunities and business cases that create measurable value.
- Lead opportunity development and manage the commercial pipeline.
- Champion customer success internally and navigate the matrix organization to deliver results.
Requirements
- Proven experience as strategic account manager in complex, global environments.
- Strong commercial mindset with demonstrated success in upsell, renewals, and business development.
- Understanding of HRM, including Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HCM platforms (Workday, SuccessFactors, Oracle).
- Experience with Managed Services / Outsourcing.
- Ability to engage confidently with senior HR stakeholders (CHRO level).
- Analytical and advisory skills — able to build business cases and challenge customer thinking.
- Excellent communication and facilitation skills; comfortable leading governance forums.
- A proactive, entrepreneurial “can-do” attitude and strong accountability for customer success.
- Bonus: Backgrounds from top tier management consulting with strong PowerPoint, Excel, CRM, Power BI & AI tool proficiency.
Benefits
- Competitive salary
- Professional development opportunities
- Influence strategic decision-making at the customer’s highest levels
- Work with major global brands delivering high-impact solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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