Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
About the role
- Customer Success Intern supporting client communications and satisfaction at STAYS S.A. Engage with customers to resolve issues, improve processes, and enhance service deliveries.
Responsibilities
- Support customer service by resolving questions and requests with agility and empathy;
- Conduct follow-ups to ensure satisfaction with our products and services;
- Contribute to identifying improvements in customer service processes;
- Participate in training and development activities within the Customer Success area;
- Assist in preparing reports and performance analyses for customer support;
- Collaborate on implementing customer retention and loyalty strategies;
- Maintain constant interaction with other departments to ensure integrated and efficient communication.
Requirements
- Currently pursuing a university degree in Languages (Spanish), Communications, or related fields
- Genuine interest in working with people
- Strong communication skills, active listening, and persuasive argumentation skills.
Benefits
- Meal allowance
- Meal voucher
- Transportation allowance
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