LA
Customer Service Representative supporting order management and customer inquiries in a high - tech setting. Collaborating with sales and logistics teams to ensure customer satisfaction and effective order fulfillment.
About the role
- Support customer service by resolving questions and requests with agility and empathy;
- Conduct follow-ups to ensure satisfaction with our products and services;
- Contribute to identifying improvements in customer service processes;
- Participate in training and development activities within the Customer Success area;
- Assist in preparing reports and performance analyses for customer support;
- Collaborate on implementing customer retention and loyalty strategies;
- Maintain constant interaction with other departments to ensure integrated and efficient communication.
Requirements
- Currently pursuing a university degree in Languages (Spanish), Communications, or related fields
- Genuine interest in working with people
- Strong communication skills, active listening, and persuasive argumentation skills.
Benefits
- Meal allowance
- Meal voucher
- Transportation allowance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
BG
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