Product Manager at YouTrip enhancing user experience and engagement for their fintech app. Collaboration across teams to address user pain points and drive feature improvements
Responsibilities
Own and drive feature-level initiatives for the Singapore market, from discovery through delivery and iteration
Identify user pain points, behavioural friction, and engagement opportunities using data, user feedback, and operational signals
Translate insights into clear product requirements and prioritised backlogs
Partner with engineering and design to ship improvements that enhance usability, clarity, and trust
Work closely with operations and support teams to understand recurring user issues and turn them into product improvements
Monitor feature performance using dashboards and metrics such as adoption, usage, resolution rates, and customer impact
Analyse trends, generate insights, and propose experiments or improvements to drive better user outcomes
Communicate clearly with cross-functional stakeholders and ensure alignment on goals, scope, and delivery
Requirements
1–4 years of experience in product management, business analysis, or a related role
Strong product sense with a focus on user experience, engagement, and continuous improvement
Comfortable using data to inform decisions and measure impact
Structured thinker who can break down ambiguous problems into clear, actionable solutions
Good collaborator who works well with engineering, design, operations, and business teams
Clear communicator who can explain ideas, trade-offs, and outcomes simply
Detail-oriented and organised, with the ability to manage multiple workstreams
Curious, open-minded, and willing to test and learn through iteration
****Bonus (not required)**
Exposure to fintech, payments, or consumer financial products
Experience working with operational workflows or customer support teams
Familiarity with dashboards, metrics tracking, or experimentation frameworks
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