Client Success Manager at Bookassist working with clients across Czech and DACH markets. Driving revenue growth and optimizing online booking platforms for hotel clients.
About the role
- Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
Responsibilities
- Own the end-to-end success of a portfolio of enterprise customers, driving measurable outcomes such as retention, expansion, and customer satisfaction
- Lead strategic account engagement by acting as a trusted advisor, aligning Genesys solutions to customer business objectives and CX transformation goals
- Drive alignment across Professional Services, Support, Product, and Sales to deliver seamless, high-impact customer experiences
- Conduct executive-level Quarterly Business Reviews that demonstrate value realization, uncover growth opportunities, and influence long-term strategy
- Develop and execute success plans that increase platform adoption, optimize feature utilization, and accelerate time to value
- Identify risks and opportunities proactively, coordinating cross-functional resources to resolve challenges and improve customer health
- Monitor and analyze customer health metrics to inform data-driven decisions that enhance engagement and retention
- Advocate for customer needs internally, influencing product direction and service improvements based on real-world insights
Requirements
- 6+ years of experience in Customer Success Management or related customer-facing roles
- Proven track record of managing and growing enterprise customer relationships
- Strong business acumen with the ability to understand and align to customer objectives and value drivers
- Demonstrated experience collaborating across cross-functional teams and influencing stakeholders at multiple levels
- Experience delivering executive-level presentations and facilitating strategic discussions
- Proficiency with CRM systems and customer success platforms
- Bachelor’s degree in Business, Management, or a related field
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
CRM Specialist at Rädda Barnen enhancing engagement and membership for children's rights. Focusing on strategic CRM activities and collaborating across teams in a hybrid setup.
Client Success Lead managing a portfolio of client accounts and supporting sales efforts at POD Marketing. Collaborating cross - functionally to ensure client satisfaction and drive revenue growth.
Customer Success Manager ensuring client success at XTEL with digital solutions, relationships, and technical support. Drive project success while maximizing value realization and customer advocacy in Consumer Goods sector.
Marketing CRM Marketer collaborating with teams to build email campaigns and content at Chalhoub Group in Dubai. Utilizing Salesforce Marketing Cloud for effective CRM strategies and customer engagement.
Customer Success Manager at Sprinklr enhancing enterprise clients' experiences through relationship management and solution delivery. Utilizing analytics to improve customer engagement and efficiency.
Lead a Customer Success team to empower small restaurants to thrive without high commissions. Drive operational success through upselling and team collaboration in Bremen.
Lead Customer Success Operations & Growth role at Robin Cook. Focused on developing client success structures to enhance business growth and client retention in a fast - paced environment.
Client Success Manager providing ongoing support to maximize client value at InvestorHub. Proactively engaging clients and collaborating with internal teams for successful outcomes.
Customer Success Manager managing client relationships in a rapidly growing tech startup. Responsible for customer satisfaction and collaboration across teams for enhancing product features.