Customer Success Manager driving customer transformations using Wisdom AI's generative AI data analyst tools. Owning customer ROI and leading technical deployments from setup to enabling fellow users.
About the role
- Customer Success Manager leading strategic accounts, ensuring customer value realization at Genesys. Orchestrating collaboration across various teams to drive business growth and success in customer experience.
Responsibilities
- Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
- Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
- Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
- Develop and execute customer success plans aligned with clients' business objectives.
- Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
- Monitor customer health metrics and drive adoption of solutions
- Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
Requirements
- 6+ years of Customer Success Management experience.
- Bachelor’s degree in business management or related field required.
- Proven track record of managing enterprise customer relationships.
- Strong business acumen with demonstrated ability to understand customer objectives.
- Excellence in cross-functional collaboration and stakeholder management.
- Experience preparing and delivering executive-level presentations.
- Proficiency with CRM systems and customer success platforms.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager at RusHour providing exceptional service to restaurant partners while improving their online success in FoodTech industry.
Omnichannel Customer Engagement Lead optimizing digital customer engagement initiatives across healthcare. Leading initiatives and collaborating with cross - functional teams in the pharmaceutical sector to drive innovation.
Enterprise Customer Success Manager guiding ecommerce merchants to optimize their use of Gorgias. Supporting product adoption and driving customer success in a hybrid work environment.
Customer Success Manager helping ecommerce merchants adopt Gorgias solutions and improve support operations. Engaging with high - volume accounts for optimization and success in AI integration.
Enterprise Customer Success Manager focusing on AI adoption among enterprise clients. Building relationships with stakeholders and optimizing their support operations for ecommerce.
Enterprise Customer Success Manager managing a portfolio of complex accounts at Gorgias. Leading product adoption, customer retention, and collaboration across teams for ecommerce success.
Senior Consultant responsible for onboarding and supporting clients on MRI's Vault CRM solution. Leading implementation projects and enhancing client relationships in New Zealand.
Customer Success Manager analyzing requests and providing solutions for FoodGenius customers in a technical support role. Collaborating closely with development and infrastructure teams post - training.
Join Innofactor as a Solutions Consultant for Dynamics 365 CRM, working on projects with major Finnish clients. Collaborate with a skilled Nordic team to deliver modern solutions.