Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
About the role
- Senior CRM & Loyalty Engineer at Merkle developing digital solutions and providing mentorship. Overseeing CRM systems implementation and ensuring architectural integrity in projects.
Responsibilities
- Lead the design and development of complex digital solutions in the CRM Domain
- Provide technical guidance and mentorship to junior engineers
- Ensure architectural integrity and consistency across the software development lifecycle
- Develop and maintain software architecture documentation
- Participate in project planning and estimation activities
- Drive continuous improvement initiatives within the development team
Requirements
- Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend)
- Strong programming skills in APEX, C#, .net
- Ability to implement efficient, scalable, and maintainable CRM solutions
- Experience in leading and managing project development in Agile or Scrum environments
- Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.)
- Strong understanding of REST/SOAP APIs for integrating CRM with other systems
- Ability to query databases for customer data extraction and reporting
- Strong experience with Excel, Power BI, Tableau or others to analyze customer data
- Strong understanding of data segmentation, customer lifecycle, and personalization
- Salesforce Certifications (Preferred): Application Architect, Platform Developer I, App Builder, etc.
Benefits
- Global Perspective: Collaborate with over 70,000 talented colleagues across 145 countries
- Flexibility & Balance: Hybrid work models, adaptable hours, and home office options
- Inclusive & Supportive Culture: Diversity celebration and respectful workplace
- Well-balanced reward package: Competitive salaries, volunteer days, wellness days, modern offices
- Innovation-Driven Work: Projects reshaping industries with next-generation technologies
- Purpose-Driven Culture: Fostering sustainable growth for brands, people, and society
- Growth Opportunities: Skills expansion through training, mentorship, and data-driven projects
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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