Analyzing, designing, and documenting client process improvements in ServiceNow at RSM. Collaborating with stakeholders to implement solutions and enhance service management efficiency.
About the role
- Testing Manager at YASH Technologies overseeing ServiceNow ITSM/ITOM/HRSD/CMDB modules for clients. Leading automation efforts and agile team collaborations in Hyderabad.
Responsibilities
- Testing of ITSM/ITOM/HRSD/CMDB modules in ServiceNow
- Automation frameworks development and enhancements
- Defect management and testing of ServiceNow ITSM modules
- Collaborating with Agile teams and stakeholders to meet project goals
- Leading a team and ensuring quality metrics
Requirements
- 8-11 years of experience in testing of ITSM/ITOM/HRSD/CMDB modules in ServiceNow
- Must have Automation and UFT experience
- Experience with Testing of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
- Experience with defect Management tools (HP ALM/JIRA etc)
- Understands technical and functional design requirements related to ServiceNow
- Experience in Agile Development/Methodologies
- Must have good exposure to metrics capturing, report generation and dashboard
- Excellent troubleshooting skills in any application
- Good oral and written communication skills and problem solving skills
- Ability to work in a team focused environment across multiple projects
- Exposer of working with a demanding customer
- Strong communication, Strong presentation and writing skills
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
- Experience in leading a team
- Good knowledge on excel for comparing huge datasets
Benefits
- Flexible work arrangements
- Support needed for the realization of business goals
- Stable employment with a great atmosphere and ethical corporate culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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