ServiceNow Implementation Specialist leading discovery workshops and managing product backlog for client success. Engaging with stakeholders and guiding solution design to meet project objectives.
About the role
- Analyzing, designing, and documenting client process improvements in ServiceNow at RSM. Collaborating with stakeholders to implement solutions and enhance service management efficiency.
Responsibilities
- Analyze, design, and document opportunities to improve client processes using the ServiceNow platform.
- Create functional designs, process flows, and user stories, gathering stakeholder feedback to shape solution architecture and delivery.
- Evaluate Service Management processes, identify gaps, and develop ServiceNow‑based solutions that enhance efficiency and automation.
- Translate diverse business requirements into scalable, technically sound ServiceNow configurations and customizations.
- Clearly document and communicate insights, requirements, and solution plans to cross‑functional teams and client stakeholders.
- Collaborate closely with clients, technical teams, and project leadership to ensure alignment throughout the implementation lifecycle.
- Stay current on ServiceNow releases, platform enhancements, and industry best practices, recommending improvements that drive value.
- Serve as a subject matter expert in ServiceNow and Enterprise Service Management.
- Design, configure, and develop ServiceNow applications, modules, and custom components.
- Configure workflows, UI policies, business rules, and other platform features to meet client requirements.
- Implement enhancement requests, including UI changes, system property updates, foundation data adjustments, and workflow modifications.
- Perform ServiceNow upgrades, installations, and platform maintenance activities.
Requirements
- Bachelor’s degree in Information Technology, MIS, Computer Science, or a related field; a technology‑focused MBA or equivalent experience is also acceptable.
- ITIL 4 Foundation Certification (or higher).
- ServiceNow Certified System Administrator (CSA).
- 2–4 years of experience delivering IT integration, consulting, or technology services.
- Minimum of 3 years of hands‑on ServiceNow experience.
- At least 2 years of experience working in a large enterprise or professional services environment.
- Experience completing at least one full‑cycle ServiceNow implementation from initiation through deployment.
- Strong verbal and written communication skills, including client‑facing presentations and documentation.
- Ability to work effectively in a collaborative, team‑oriented environment.
- Highly self‑motivated, organized, and able to prioritize tasks in fast‑paced settings.
- Core competencies include business analysis, project management, process evaluation, and organizational change management.
- Experience delivering IT consulting solutions involving strategy, process, technology, and infrastructure components.
Benefits
- flexibility in your schedule
- empowering you to balance life’s demands
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Testing Manager at YASH Technologies overseeing ServiceNow ITSM/ITOM/HRSD/CMDB modules for clients. Leading automation efforts and agile team collaborations in Hyderabad.
Student intern in IT Operations focusing on ServiceNow workflows and data reconciliation. Gaining hands - on experience in a collaborative and supportive environment.
ServiceNow Consultant (Developer) at Nuvitek enhancing the ServiceNow platform. Collaborating in Agile teams to modernize applications and mentor juniors.
Senior ServiceNow Developer at Nuvitek working on AI solutions and enhancing ServiceNow applications. Collaborating in an Agile environment for innovative, cost - effective customer - centric services.
ServiceNow Architect leading platform architecture and driving optimization at Ameriprise India LLP. Focused on scalability, security, and development standards across ServiceNow modules.
ServiceNow Analyst II responsible for enhancing IT Operations Management and Configuration Management Database. Ensuring data integrity and supporting Knowledge Management processes within the ServiceNow platform.
Scrum Master supporting IT Asset Management teams for PNC's ServiceNow transformation initiative. Facilitating Agile practices and ensuring delivery excellence in a fast - paced environment.
ServiceNow ITAM Developer implementing IT Asset management solutions for leading organizations globally. Design and lead end - to - end implementation of SAM and HAM functionalities in ServiceNow.
ServiceNow professional developing and supporting CMDB and ITSM applications at Cprime. Collaborating in hybrid environment with expertise in Flow Orchestration and integrations.