Trainee in Customer Success at a cloud software company focusing on software solutions. Involved in mentoring, customer support, and project management.
About the role
- Customer Success Manager ensuring client success at XTEL with digital solutions, relationships, and technical support. Drive project success while maximizing value realization and customer advocacy in Consumer Goods sector.
Responsibilities
- Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions.
- Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience.
- Take personal ownership of customer issues, proactively identifying and resolving challenges.
- Build and maintain long-term, trust-based relationships with clients, serving as a credible advisor.
- Leverage your technical expertise to communicate complex concepts clearly and empower customer teams.
- Drive project success by coordinating with internal stakeholders across Product, Sales, and Support.
- Advocate for client needs within XTEL, influencing product and process improvements.
- Support client retention and growth by maximizing value realization and customer advocacy.
Requirements
- Master’s degree in Computer Science, IT, Engineering, or a related technical discipline.
- Strong technical foundation; able to understand and explain complex software solutions.
- 5+ years’ experience in Customer Success, Presales, Inside Sales, Business Development, or Category Management, ideally within SaaS or Consumer Goods sectors.
- Experience working with CRM systems and customer success platforms.
- Multilingual proficiency strongly preferred; fluency in English required.
Benefits
- Hybrid or full remote working set-up;🏡
- Flexible working hours;⌚
- Competitive Salary Package and Bonus scheme;💸
- A challenging role in a fast-growing AI-driven company; 🪄
- A diverse and international team with strong ownership and a can-do mentality.🌏
- Opportunities to contribute meaningfully to the organization’s growth and development.🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager building relationships and supporting clients with a software product in Augsburg. Offering hybrid work with up to 60% remote options.
Customer Success Team Lead at ExWo overseeing team performance and customer satisfaction. Collaborating with multiple teams for operational excellence in Sofia.
Client Success Manager at Bookassist working with clients across Czech and DACH markets. Driving revenue growth and optimizing online booking platforms for hotel clients.
CRM Specialist at Rädda Barnen enhancing engagement and membership for children's rights. Focusing on strategic CRM activities and collaborating across teams in a hybrid setup.
Client Success Lead managing a portfolio of client accounts and supporting sales efforts at POD Marketing. Collaborating cross - functionally to ensure client satisfaction and drive revenue growth.
Marketing CRM Marketer collaborating with teams to build email campaigns and content at Chalhoub Group in Dubai. Utilizing Salesforce Marketing Cloud for effective CRM strategies and customer engagement.
Customer Success Manager at Sprinklr enhancing enterprise clients' experiences through relationship management and solution delivery. Utilizing analytics to improve customer engagement and efficiency.
Lead Customer Success Operations & Growth role at Robin Cook. Focused on developing client success structures to enhance business growth and client retention in a fast - paced environment.
Lead a Customer Success team to empower small restaurants to thrive without high commissions. Drive operational success through upselling and team collaboration in Bremen.