Customer Success Manager at Clever Devices ensuring service delivery and customer satisfaction. Collaborates with operations and manages service issues for demanding clients across various accounts.
About the role
- Lead a Customer Success team to empower small restaurants to thrive without high commissions. Drive operational success through upselling and team collaboration in Bremen.
Responsibilities
- You lead our Customer Success team of currently four employees, both functionally and disciplinarily, and provide clear direction in day-to-day operations
- You work hands-on with customers, conduct meetings, identify upselling opportunities, and lead by example even in challenging situations
- You support your team with escalations, prioritize issues, and ensure customers clearly understand KPIs, product usage, and value
- You regularly coach your team, listen into customer conversations, and develop communication skills, accountability, and a sales-oriented mindset within Customer Success
- You use the CRM and KPIs to make customer performance visible and to derive concrete next steps
Requirements
- Several years of experience in Customer Success, Account Management, or sales with a focus on existing customers
- Leadership experience, e.g., in functional leadership, as a team lead, or in a comparable role
- Strong operational capability and enjoyment of working closely with customers, the team, and KPIs
- Understanding of upselling within the existing customer base and a proactive, growth-oriented attitude in Customer Success
- Structured approach, clarity, and decisiveness in day-to-day work
- Willingness to work on-site regularly in Bremen
- Fluent German
Benefits
- Attractive compensation with a fixed salary and performance-based component
- Modern equipment including laptop and mobile phone for smooth working
- Company fitness program with Wellpass to support your health
- A bright loft office in Bremen's Überseestadt with an open, motivating atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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