Trainee in Customer Success at a cloud software company focusing on software solutions. Involved in mentoring, customer support, and project management.
About the role
- Customer Success Manager building relationships and supporting clients with a software product in Augsburg. Offering hybrid work with up to 60% remote options.
Responsibilities
- You build long-term, trusting relationships, proactively manage your accounts, and identify challenges early
- You ensure customers use our product optimally and develop measures to increase satisfaction and retention
- You handle customer inquiries at 2nd-level support and ensure a high-quality service experience
- You perform initial review and prioritization of requests and ensure clean handover to follow-up teams
- You work closely with Development, Application Engineering, and Product Management to incorporate feedback into the product
- You analyze customer data, derive actionable recommendations, and develop measures to improve product usage
Requirements
- Completed commercial or IT-related training, or a degree (e.g., Media Management, Technical Writing)
- Initial professional experience in IT support, consulting, account management, project management, or product management, ideally in a software environment
- Ability to analyze use cases and translate customer requirements into the product
- Basic knowledge of project management and agile methodologies
- Excellent written and verbal German (at least C1 level)
Benefits
- Permanent employment contract with flexible working hours and additional paid "sick-child" days
- Flexible & hybrid work: remote option (up to 60%), regular on-site days in Augsburg/Bergkirchen, and the possibility of workation within the EU
- Sport & health: benefit from the EGYM-Wellpass for your personal wellbeing
- Close mentoring by your manager and intensive onboarding across all product modules (including structured product onboarding and an onboarding buddy)
- Opportunity to shape and build your own area of responsibility, plus individual training options
- Flat hierarchies with a collegial working atmosphere and regular team events
- Exciting, future-oriented software solution
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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