Trainee in Customer Success at a cloud software company focusing on software solutions. Involved in mentoring, customer support, and project management.
About the role
- Customer Success Manager at Sprinklr enhancing enterprise clients' experiences through relationship management and solution delivery. Utilizing analytics to improve customer engagement and efficiency.
Responsibilities
- Customer relationship accountability, proactive communication, program management
- Cultivate relationships with stakeholders across customer organizations
- Build customer champions and advocates to articulate Sprinklr's value
- Oversee customer adoption journey and ensure effective solutions
- Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders
- Conduct regular customer cadences to align on value realization
- Track customer health data and drive activities using insights
- Implement playbooks for repeatable operating state
- Drive self-service capabilities and recommend optimized feature use
- Advocate for the customer with product and partnerships teams
- Collaborate with Sales and Solutions Consultant for upsell opportunities
Requirements
- Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development
- Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions
- Ability to analyze customer’s usage data, KPIs and health indicators
- Knowledge of marketing automation technologies, contact center technologies, digital transformation, AI solutions, and business analytics
- Strong program management experience overseeing large teams
- Proven ability to explain complex technical concepts to customers
- Interest in continuously learning about tech industry
- Exceptional communication and presentation skills
Benefits
- Health insurance including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Generous caregiver and parental leaves
- Life and disability insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager building relationships and supporting clients with a software product in Augsburg. Offering hybrid work with up to 60% remote options.
Customer Success Team Lead at ExWo overseeing team performance and customer satisfaction. Collaborating with multiple teams for operational excellence in Sofia.
Client Success Manager at Bookassist working with clients across Czech and DACH markets. Driving revenue growth and optimizing online booking platforms for hotel clients.
CRM Specialist at Rädda Barnen enhancing engagement and membership for children's rights. Focusing on strategic CRM activities and collaborating across teams in a hybrid setup.
Client Success Lead managing a portfolio of client accounts and supporting sales efforts at POD Marketing. Collaborating cross - functionally to ensure client satisfaction and drive revenue growth.
Customer Success Manager ensuring client success at XTEL with digital solutions, relationships, and technical support. Drive project success while maximizing value realization and customer advocacy in Consumer Goods sector.
Marketing CRM Marketer collaborating with teams to build email campaigns and content at Chalhoub Group in Dubai. Utilizing Salesforce Marketing Cloud for effective CRM strategies and customer engagement.
Lead Customer Success Operations & Growth role at Robin Cook. Focused on developing client success structures to enhance business growth and client retention in a fast - paced environment.
Lead a Customer Success team to empower small restaurants to thrive without high commissions. Drive operational success through upselling and team collaboration in Bremen.