Benefits Analyst responsible for optimizing employee benefit services at Michelin. Collaborating with HR and payroll teams to ensure high - quality benefit delivery.
About the role
- Analista de Backoffice resolvendo casos de passageiros com problemas de voos em uma empresa de turismo. Atuação dinâmica com foco em atendimento e suporte a clientes.
Responsibilities
- Analyze cases of passengers affected by flight irregularities;
- Interpret itineraries, connections, routes and travel logistics;
- Anticipate scenarios and proactively identify customer needs;
- Assist customers via WhatsApp and voice, website and email with empathy and clarity;
- Record information in an organized and accurate manner;
- Handle multiple simultaneous tasks (multitasking);
- Maintain emotional control in situations of passenger frustration;
- Follow up on the compensation/resolution process through to final resolution;
- Use internal systems and back-office tools.
Requirements
- Experience in the travel sector (agency, tour operator, traveler support, etc.).
- Ability to interpret itineraries, destinations, connections and travel rules.
- Excellent written and verbal communication;
- Empathy and sensitivity in customer service.
- Ability to quickly understand situations and make decisions.
- Organized and able to handle multiple tasks.
- Emotional control and resilience.
Benefits
- Meal allowance
- Dental care
- Childcare assistance (children up to 24 months)
- Transportation allowance
- Life insurance
- TotalPass
- Discounts on courses, higher education and amusement parks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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