Board Certified Behavior Analyst (BCBA) providing family - centered support in Mount Pleasant, Michigan. Engaging with families and creating tailored behavior intervention plans to aid child development.
About the role
- IT Support Analyst managing hardware and software setups and troubleshooting. Collaborating with teams and supporting customer service in a dynamic and innovative environment.
Responsibilities
- Higher education in progress or completed (Information Technology or related fields)
- Hardware and software installation and configuration
- Office 365 installation and configuration
- OneDrive configuration
- Operating systems: Windows (including Windows 10) and macOS
- Windows 10 troubleshooting
- Installation of commercial software
- Basic network troubleshooting
- Basic hardware and software troubleshooting
- Microsoft Office suite
- Mobile devices (Apple/iOS, Android, Windows Phone)
- Familiarity with remote access tools for technical support
- Basic knowledge of Linux
- Advanced knowledge of macOS
Requirements
- Education: Higher education completed (courses related to IT)
- Basic knowledge of customer service concepts
- Basic knowledge of IT support areas
- Must demonstrate initiative, good communication, curiosity, flexibility and agility
- Knowledge of ITIL
- Create and maintain up-to-date technical procedures and knowledge base
Benefits
- Meal voucher (Pluxee Benefits)
- Medical and dental assistance (extendable to dependents)
- Life insurance
- Private pension plan
- Exclusive offer from Vivo with special discounts on landline, broadband, TV and apps
- Dynamic, collaborative and innovative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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