Growth Marketer at AlphaPoint promoting AI Lab's prototypes and products. Crafting and executing innovative growth marketing strategies in a part - time remote role.
About the role
- Marketing & Customer Growth Specialist role at Xgrid fostering customer relationships. Collaborating internally to enhance customer success in a fast-paced B2B tech environment.
Responsibilities
- Help craft the company's customer success strategies
- Build strong relationships with customers
- Collaborate with cross-functional teams internally to deliver consistently excellent customer experiences
- Manage on-boarding, implementation, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Achieve client success by ensuring timely delivery of tasks & maintaining customer success metrics and data
- Communicate effectively with both internal and external senior-level management
- Liaise with internal teams (design, web development, SEO/SEM, content writers, marketing ops)
- Facilitate interaction and workflow between project team members, including third-party service providers
- Serve as day-to-day contact for assigned accounts
- Collaborate, problem solve, and/or strategize upcoming client meetings
- Review the customer journey and help clients overcome issues and achieve goals
- Work with the sales and marketing team to drill customer references and develop case studies
Requirements
- 2+ years of experience in marketing, client servicing (preferably international clients), project management, marketing and customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, a multitasker who can quickly adjust priorities and takes ownership of assigned tasks/projects
- A good understanding of digital marketing services that includes UI/UX, Web development, SEO, SEM, marketing automation, and copywriting.
- Bachelor’s degree in business, computer science/software engineering
- Master’s is preferred but not mandatory
- Comfortable working with project management & marketing automation tools like HubSpot, Marketo, Jira, Basecamp and Asana
- Strong willingness to learn new technologies
- Willing to work flexi hours (70% day-time, 30% evening/night time)
Benefits
- best in the market monetary benefits and perks
- chance to work directly with US based hyper-growth companies/start ups
- exposed to the same work standards and best practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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