Senior Sales Manager at Samba selling programmatic media solutions to Fortune 100 brands and agencies. Collaborating with consultants and developing strategic relationships within the advertising industry.
About the role
- Assistente de Pós Vendas managing customer returns and quality processes for Xeque Mate, a vibrant beverage company. Engaging with logistics and quality control for optimal performance.
Responsibilities
- Receive and register customer return cases.
- Perform analysis, open service tickets, and forward them to the Quality department.
- Ensure correct disposition of the product (disposal or collection) after return approval.
- Request the return invoice and validate it with the Accounting/Tax department.
- Monitor the process until the invoice is recorded and the corresponding refund/reimbursement is processed to customers.
- Ensure that return invoices are issued exclusively upon opening a service ticket.
- Resolve, together with the Accounting/Tax department, any invoices issued without the proper return process.
- Act as a strategic interface with Quality, Logistics, Finance, and Accounting/Tax teams.
Requirements
- Bachelor's degree in Sales Management — considered a plus.
- Proficiency in Excel and Google Forms.
Benefits
- Transportation voucher or transportation allowance (R$25.00 per day worked) — no employee deductions for transportation.
- CAJU card — Meal and food allowance of R$35.00 per day worked, with no employee deductions.
- Health and dental plans after 90 days of probation.
- Life insurance.
- Gympass/Wellhub — discounts on gyms, fitness studios, yoga, and other wellness activities.
- Psicologia Viva — free monthly psychotherapy sessions: your mental health matters to us.
- Discounts at Xeque Mate and Real Grapixo clothing stores.
- Discounts on products from Xeque Mate's factory.
- Discounts at Xeque Mate bars (Mascates).
- OnHappy — travel discount benefit ("Freedom Knows No Destination").
- Day off on your birthday.
- Half-day leave on your child's birthday for children up to 16 years old.
- Wedding kit — a special gift if you are getting married.
- Baby kit — a gift when you are expecting a baby.
- Raffles for tickets to shows and events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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