Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Bilingual Customer Care Representative providing customer service for Quench's innovative water solutions. Engaging with clients in both French and English in a hybrid work environment.
Responsibilities
- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established protocols
- Handle and resolve customer complaints with professionalism
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed
Requirements
- Bilingual in French and English (required)
- Minimum 3 years of customer service experience
- Ability to work both independently and collaboratively in a fast-paced environment
- Previous exposure to team lead responsibilities or mentorship is a strong asset
- Strong communication skills with the ability to handle escalated or complex situations professionally
- Strong computer skills and technical aptitude
- Experience with routing and dispatch is a strong asset
Benefits
- Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
- Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
- Enjoy a competitive compensation package that includes:
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
- Thrive in a hybrid work environment that promotes flexibility and work-life balance.
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