Hybrid Bilingual Customer Care Representative

Posted 2 days ago

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About the role

  • Deliver exceptional customer service on every interaction
  • Respond to customer inquiries via phone and electronic channels
  • Resolve issues quickly and accurately or escalate as per established protocols
  • Handle and resolve customer complaints with professionalism
  • Meet or exceed performance metrics (KPIs)
  • Demonstrate strong listening skills and remain calm under pressure
  • Support and mentor other members of the Customer Care team when needed

Requirements

  • Bilingual in French and English (required)
  • Minimum 3 years of customer service experience
  • Ability to work both independently and collaboratively in a fast-paced environment
  • Previous exposure to team lead responsibilities or mentorship is a strong asset
  • Strong communication skills with the ability to handle escalated or complex situations professionally
  • Strong computer skills and technical aptitude
  • Experience with routing and dispatch is a strong asset

Benefits

  • Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
  • Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
  • Enjoy a competitive compensation package that includes:
  • Base salary
  • Comprehensive benefits
  • RRSP match to support your long-term financial goals
  • Thrive in a hybrid work environment that promotes flexibility and work-life balance.

Job title

Bilingual Customer Care Representative

Job type

Experience level

Mid levelSenior

Salary

CA$50,000 - CA$60,000 per year

Degree requirement

High School Diploma

Location requirements

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