People Support Coordinator supporting HR operations for Lanes Group, a nationwide utility services provider. Role involves HR administration and enhancing employee experience in a hybrid work environment.
About the role
- HR professional as a senior consultant and accommodation partner in flexible work environment at Workday. Leading performance support and accommodating team members across Americas and EMEA.
Responsibilities
- Support the accommodation program across the Americas and EMEA in close partnership with the Global Accommodation Program Manager
- Serve as a senior advisor on complex accommodation cases, partnering with HR, Legal, Talent Acquisition, Security, IT, and Facilities to ensure consistent, compliant, and scalable practices
- Respond to employee and candidate requests for reasonable accommodations, guide them through the interactive process, and obtain and maintain required documentation
- Use a case management system (HR Acuity) to maintain accurate, timely, and well-documented case records
- Review and interpret relevant medical and job-related information to help identify and implement effective, reasonable accommodations
- Distinguish essential and non-essential job functions and translate that analysis into clear documentation, guidance, and recommendations
- Approve and/or negotiate reasonable accommodations and, when appropriate, deny requests based on consistent criteria and relevant factors, clearly communicating rationale and next steps
- Identify trends, risks, and gaps within the accommodation program and propose or implement improvements to processes, tools, communications, and training
- Manage a high volume of accommodation cases while leading with Workday’s values and maintaining a high standard of quality and professionalism
- Act as a trusted advisor to employees and managers on sensitive work-related issues, including performance concerns, behavior expectations, and team dynamics
- Coach managers on effective performance management practices, including expectation setting, feedback, documentation, and performance improvement plans
- Provide clear, practical interpretation of company policies, culture, and values, and guide managers and employees through complex or unique situations
- Partner closely with HR Business Partners and Talent Services colleagues on both ongoing cases and broader programs
- Analyze data and trends across cases and teams to identify patterns, risks, and opportunities, and develop proactive recommendations for leaders and HR partners
- Lead or contribute to cross-functional HR projects and programs, including scoping, stakeholder alignment, change management, and communication
- Build strong, collaborative relationships with HR, Legal, and business leaders to ensure aligned, consistent support for employees and managers.
Requirements
- 7+ years of relevant experience in employee relations, HR generalist, or HR business partner roles
- Strong knowledge of relevant employment standards and legislation
- Thorough knowledge of U.S. federal and state disability laws related to accommodations for employees and candidates with disabilities, including ADA/ADAAA and FMLA
- Demonstrated experience resolving complex and sensitive employee issues and influencing decisions at multiple levels of the organization
- Proven ability to work both independently and collaboratively, building trust-based relationships with peers, managers, executives, and cross-functional partners
- Strong judgment and critical thinking skills with the ability to balance legal risk, business needs, and employee experience
- Consistent focus on delivering an outstanding employee experience and high-quality customer service
- Experience communicating complex or difficult decisions clearly, respectfully, and with appropriate context, especially in relation to disability and accommodation matters
- Experience exercising independent judgment and discretion while applying company policies and practices to individual situations.
Benefits
- Workday Bonus Plan
- Annual refresh stock grants
- Comprehensive benefits
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