Operations Team Member at North America’s leading pet aftercare provider processing cremated remains. Engaging in various operational tasks with a close - knit team.
About the role
- Operations Manager responsible for onboarding, coaching, and mentoring frontline employees at Waste Management. Ensuring compliance with safety and operational standards while maintaining employee relations.
Responsibilities
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee
- Teaching and developing an understanding of the WM Way
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Requirements
- Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Valid Driver's License
- Successful completion of the WM Operations Manager Trainee program
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Operations Team Member responsible for daily operations in pet aftercare services. Collaborating with a close - knit team to support pet parents with dignity and care.
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