Senior Project Manager ensuring operational efficiency and project health in a creative agency. Leading complex project workflows, while balancing strategic deadlines and creative quality.
About the role
- Senior Customer Operations Manager at Uline overseeing customer service operations across multiple branches. Focused on enhancing service quality and managing vendor relationships while reporting key performance metrics.
Responsibilities
- Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
- Guide leaders in analyzing department results for trends and improvement opportunities.
- Track and report gross profit, return, vendor performance and customer feedback metrics.
- Work with other Uline teams to enhance customer service processes and identify new product opportunities.
- Build strong vendor relationships to resolve issues quickly and enhance service quality.
Requirements
- Bachelor’s degree.
- 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
- Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
- Travel to Uline’s North American branches and to vendors.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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