Operations Processing Specialist managing financial transactions for brokerage accounts. Responsible for processing requests and ensuring accuracy in a fast - paced environment.
About the role
- Treasury Management Operations Specialist responsible for implementing TM services and providing customer support. Focus on technical expertise and detail with Texas First Bank's products and services.
Responsibilities
- Implementation Responsibilities
- Implement and set up TM services such as ACH Origination, Business Online Banking, Lockbox, Check and ACH Positive Pay, Remote Deposit Capture, and Wire Origination
- Review documentation and signatures, verify approvals, and activate enrollments in TM systems
- Obtain or prepare and process Account Analysis forms and billing codes for accurate service charges
- Maintain tracking worksheets for enrollments and maintenance requests
- Process service terminations and manage TFB employee TM access permissions
- Complete customer maintenance tasks, ensuring proper documentation and filing
- Follow up on outstanding exceptions and documentation
- Provide technical training on TM services, tools and systems via meetings, calls, or remote sessions
- Complete implementations within established SLAs and guidelines
- Customer Support Responsibilities
- Maintain expertise in Account Analysis billing and clarify details for customers
- Monitor Positive Pay exceptions and obtain customer decisions on pay or return
- Monitor and report RDC items over $25,000 daily
- Serve as the main contact for TM customers, bank colleagues and service partners; resolve routine and complex issues promptly
- Respond to inquiries in the TM Operations inbox within established SLAs and department guidelines
- Monitor call queue and handle customer inquiries and service requests quickly and in line with SLAs
- Shared Responsibilities
- Exercise sound judgement based on Treasury Management (TM) knowledge, bank policies, procedures and compliance requirements
- Communicate clearly and provide timely updates on requests, issues, and resolutions
- Recommend process improvements to enhance efficiency and customer experience
- Support special projects, system upgrades, and strategic initiatives
- Identify and promote TM cross-selling opportunities to drive revenue and meet customer needs
- Stay informed on product updates, system changes, and industry trends; maintain ongoing education in TM policies and products
- Serve as a resource for other departments, educating teams on TM products, services, and processes
- Perform additional duties as needed
Requirements
- High school diploma or equivalent
- Banking experience, required two years in Treasury Management with an understanding of products, services and Account Analysis
- Working knowledge of banking, Treasury Management products/services, and Account Analysis preferred
- Excellent customer service, problem-solving, and communication skills
- Ability to work independently and collaboratively; highly organized with strong multitasking ability
- Exceptional attention to detail and accuracy
- Self-motivated, adaptable to frequent interruptions, and capable of managing multiple priorities
- Sound judgment and decision-making skills: make timely, accurate decisions within defined guidelines and escalate when necessary
- Strong organizational, problem-solving, and analytical abilities; prioritize tasks and develop action plans aligned with team goals
- Excellent written, verbal, and interpersonal communication skills
- Proficient in Microsoft Office Suite (Excel, Outlook, OneNote, OneDrive, PowerPoint, SharePoint, Teams, Word)
- Ability to travel via personal vehicle as required
Benefits
- EOE/Disability/Veteran
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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