Operations Processing Specialist managing financial transactions for brokerage accounts. Responsible for processing requests and ensuring accuracy in a fast - paced environment.
About the role
- Operations Manager at Echo NDE leading teams in inspection operations across projects and client sites. Ensuring safe, efficient, and high-quality service delivery while managing operational resources.
Responsibilities
- Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by
- Hire and retain staff who possess the necessary technical and safety qualifications to perform the available work
- Enhance employee performance quality by setting clear objectives, monitoring progress, providing timely feedback, identifying training needs, coaching and mentoring staff within the department, and participating in annual performance reviews
- Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited
- Ensure compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls
- Prepare price estimates for complex and detailed work packages
- Perform regular site visits to engage technical staff in field and ensure projects are on schedule and within scope
- Approve technical training recommendations
- Ensure appropriate policies and procedure are in place and support ongoing service improvements
- Provide oversight to administrative functions to ensure accurate and efficient completion
- Provide ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments
- Review and approve operational expenses, DTR’s and expense submission
- Participate in the development of operational and capital budgets
- Define limits of authority with staff to ensure wise decisions are made with respect to the company resources
- Effectively manage resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use
- Collaborate with other leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices
- Engage productively with existing and new clients to expand regional service offerings
- Improve value of services offered and demonstrating innovative technology to customers
- Utilize site specific metrics to improve productivity and improve customer service
- Seek clarification of the client’s expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction
Requirements
- API Certifications. Preference will be API 510/570/653 certifications.
- NDT Technical background and certifications
- Strong managerial skills with the ability to interact effectively with staff at all levels
- Excellent communication, interpersonal and analytical skills
- Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint
- Excellent problem solving and conflict resolution skills to manage difficult customer interactions
- Strong organizational and prioritization skills
- Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Company Safety and Quality Management Systems, policies and procedures
Benefits
- employer-paid benefits
- RRSP with company match
- employer-paid certifications
- discounted fitness memberships
- insurance options
- employee assistance programs
- comprehensive total compensation package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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