Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- CSR for WM processing calls and emails from AYD participants. Communicating guidelines and scheduling waste pickups.
Responsibilities
- Receive and process calls and/or e-mails from AYD participants
- Communicate program guidelines
- Schedule pickup services for eligible participants
- Creatively solve problems and resolve customer service issues
- Collaborate with team to meet overall call center objectives
- Package and mail kits to participants
Requirements
- High School Diploma or GED (accredited)
- Three (3) years of relevant work experience in a WM customer service or call center environment
- Proficiency in MS Office
- Excellent verbal, written and analytical skills
- Strong keyboarding skills
- Professional phone etiquette
- Ability to handle stress of multi-tasking
- Experience using a CRM system
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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