Hybrid Solutions Architect

at Orb

• Job title: Solutions Architect
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $200,000 - $275,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Solutions Architect delivering innovative technical solutions for complex billing challenges at Orb, supporting sales and implementing strategic products.

Responsibilities

• Drive sales deals: Partner with members of the sales teams to drive evaluations of the Orb product and help prospect companies understand the value of Orb. You’ll work on all parts of the deal process, from answering technical product questions to underscoring Orb’s security and compliance program.
• Pave the path for implementations: You’ll help future customers understand how the core pieces of the product fit their existing workflows, and how they can best use Orb for automation and intelligence. You’ll play a key role in shaping Orb’s roadmap around reducing time to value.
• Serve as a technical advisor in the field: Customers will look to you for expertise in both Orb’s products and related business systems. You’ll help them successfully craft solutions centered around Orb’s capabilities.
• Help strengthen Orb’s product: We value developer experience highly, and you’ll work to fill in product gaps through technical solutioning and monitor customers’ experiences to give feedback to product teams.

Requirements

• 3+ years of experience in a technical customer-facing role
• Clear written and verbal communication, especially around technical concepts
• Previous experience partnering with sales, product management, customer success to build process and repeatable motions
• Demonstrated ability to design and implement technical solutions that address complex business challenges through a value-selling lens.
• Excellent ability to translate technical concepts into non-technical language and vice versa, tailored to the audience.
• Strong empathy and understanding of customer needs, with a proven track record of building and maintaining strong customer relationships.
• A continuous learner who stays curious about new technologies and methodologies.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Sales Methodology training (e. g. MEDDPICC, SPIN, Challenger Sales) is preferred.
• Not afraid to take calculated risks and innovate while balancing pragmatism.
• Ability to act as a thought leader by sharing best practices through forums such as Webinars, Orb blogs, whitepapers, reference architectures, and public-speaking events.

Benefits

• Excellent medical, dental, and vision insurance
• One Medical membership
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Annual learning & development stipend
• Meaningful equity in the form of stock options