WalkMe Builder creating interactive digital guidance solutions for Australian clients. Manage projects from scope to go - live while ensuring user engagement and satisfaction with digital tools.
About the role
- Solutions Architect leading technical onboarding and integrations for customers at OpenAsset. Utilizing Python and JavaScript expertise for workflow automation and system integrations.
Responsibilities
- As a Solutions Architect, you’ll be the technical champion for our customers, combining hands-on execution, systems integration expertise, and strategic thinking to ensure smooth onboarding, workflow automation, and successful platform adoption.
- Collaborate closely with AEs and CSMs to solve complex technical challenges, deliver integrations, and enable clients to get the most out of OpenAsset.
- Own end-to-end customer configuration across the implementation lifecycle—designing and automating templates, setting up connectors, managing file migrations, and implementing API-based integrations—while collaborating with Support Engineers as needed.
- Co-lead kickoff, handoff, and ongoing technical sessions with AEs and CSMs, serving as a trusted advisor throughout pre-sales and post-sales engagement.
- Build and maintain Python and JavaScript scripts for template automation, data ingestion, and workflow processes.
- Analyze HTTP server logs, network requests, and status codes to troubleshoot integrations and data transfer issues.
- Develop internal tools to improve operational efficiency, standardize processes, and document repeatable workflows.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field preferred; technical bootcamp with portfolio considered.
- 3+ years in technical onboarding, SaaS implementation, or solutions engineering; preferably B2B SaaS in AEC.
- Experience with Salesforce, Catalyst, or similar CSPs preferred; Zendesk experience a plus.
- Expert in Python and JavaScript.
- Working knowledge of APIs, network programming, and Linux environments.
- Experience parsing HTTP server logs and interpreting HTTP codes for troubleshooting.
- Cloud, local, and network storage experience (S3, Dropbox, Hightail, network drives).
- Hands-on experience with Adobe InDesign plug-ins, WordPress plug-ins, and workflow automation.
- Familiarity with AEC software (Deltek, Unanet, Microsoft Dynamics) and DAM workflows.
Benefits
- Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents
- 20 days paid time off per year + federal holidays (UK style!)
- 5 paid sick days
- Work from home flexibility
- Commuter benefits
- 401k
- Paid parental leave
- Career growth and development opportunities
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