Analista de Suporte providing remote support to technicians in São Paulo. Responsible for installation guidance and activity reporting with a hybrid work model.
About the role
- Técnico de Suporte TI providing technical support for equipment management and system updates at GOL Linhas Aéreas. Collaborating on technology rollouts across various locations.
Responsibilities
- Install, configure, relocate and upgrade IT equipment (desktops, laptops and peripherals), ensuring compliance with corporate standards.
- Log, categorize and close requests via the ticketing system, strictly meeting response time and quality SLAs.
- Asset Control: Monitor and report physical movement of IT inventory, safeguarding the company's technology assets across its various sites.
- Verify the physical integrity of the technology environment and document inventory changes resulting from field interventions.
- Actively collaborate on technology rollouts and implementation of new systems or infrastructures on a national level.
Requirements
- Technical degree in IT or currently enrolled in a Bachelor's degree in IT or related fields.
- Language: English/Spanish (advantage).
Benefits
- Health insurance;
- Dental plan;
- Group life insurance;
- Pharmacy assistance;
- Meal allowance;
- Food allowance;
- Transportation allowance;
- Profit-sharing (PLR);
- Gympass or Totalpass;
- Partnership club with hundreds of affiliated companies;
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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