Técnico de Suporte TI providing technical support for equipment management and system updates at GOL Linhas Aéreas. Collaborating on technology rollouts across various locations.
About the role
- Analista de Suporte providing remote support to technicians in São Paulo. Responsible for installation guidance and activity reporting with a hybrid work model.
Responsibilities
- Provide remote support to field technicians
- Guide on software installation and operational procedures
- Monitor and report technicians' arrivals at service locations
- Map and allocate technicians by region according to project needs
- Report progress of activities
- Complete equipment delivery reports
- Send and collect project-related forms/agreements
Requirements
- Proficient in Microsoft Word
- Hardware and software installation
- Ability to perform troubleshooting on equipment (laptops and desktops)
- Knowledge of Windows 10 and Windows 11
- Experience or exposure to remote support
- Good communication skills to guide field technicians
- Organizational skills for recording activities and completing reports
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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