Quality Analyst designing and executing test cases for software applications. Collaborating with stakeholders to ensure software quality and functionality.
About the role
- Senior Analyst managing the technology needs of the Premium Audit department at Westfield. Collaborating with IT and vendors to enhance operational efficiency and reporting.
Responsibilities
- Manages the Premium Audit department's technology needs and serves as Premium Audit's liaison to IT and software vendor(s) for the development, implementation, maintenance, testing and service issues of the premium audit software.
- Handles the operation and first level troubleshooting support of the premium audit software which includes maintaining and updating the system, user passwords, class code changes, processor configuration, policy extraction, coding and library files.
- Analyzes audit performance data and makes recommendations to the Premium Audit leadership team for enhancements to workflow and procedures.
- Partners with IT and software vendor(s) to plan, analyze and develop optimal business solutions.
- Assists the Premium Audit Leader with developing recommendations and business plans related to technology for the Premium Audit department.
- Researches and analyzes optional vendor solutions and makes recommendations to the Premium Audit Leader.
- Monitors progress of premium audit software projects and provides communication to Premium Audit and IT.
- Collaborates with software users to define business needs, identify project opportunities, scope, assumptions, resource needs, expected benefits, costs, and risks.
- Manages monthly, year-to-date and Ad Hoc reporting for the department, providing data on audits ordered, work completed by role and by vendor, revisions and net premium impact.
- Creates new reports which provide the leadership team with enhanced options to monitor workflow and individual performance.
- Provides department communication and employee training around system functionality and keying/coding when new systems are introduced and when changes occur.
Requirements
- 2 - 5 years of experience in Premium Audit, Technology or a related field.
- Bachelor's degree in Business Administration, IT or a related field and/or commensurate work experience.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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