Hybrid Global Client Account Services Analyst

at Latham & Watkins

• Job title: Global Client Account Services Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $110,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Global Client Account Services Analyst managing billing processes for Latham & Watkins. Collaborating with management on process improvements and serving as billing process expert in a hybrid role.

Responsibilities

• Collaborating with the management team to identify opportunities for implementing process improvements and enhancing efficiencies
• Analyzing service-related activities concerning bill management and processing for the firm; providing recommendations for resolutions based on analysis findings; addressing inquiries from practice offices and other internal and external customers through various communication methods
• Performing quality assurance tasks for the practice offices designed to review the productivity and accuracy of bills and the client service inquiry process; ensuring that responses are appropriately aligned with the firm's policies, procedures, and standards, as well as statutory regulations and guidelines
• Visiting practice offices to facilitate training and development initiatives and to implement system or process improvements aimed at minimizing errors and reducing workload-intensive activities
• Serving as the firm's 3E Process Expert, collaborating on the design, development, and implementation of training courses; compiling and providing documentation and feedback for all training programs to ensure successful outcomes
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Requirements

• A bachelor’s degree in accounting, finance, or a related field
• A minimum of five (5) years of progressively complex experience in accounting and billing, preferably
• Demonstrate strong knowledge of the 3E Billing system
• Possess a comprehensive understanding of the accounts receivable life cycle, from production to collection
• Exhibit well-developed and professional interpersonal skills, with the ability to effectively interact with individuals at all organizational levels within the firm

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff