Global Client Account Services Analyst managing billing processes for Latham & Watkins. Collaborating with management on process improvements and serving as billing process expert in a hybrid role.
Responsibilities
Collaborating with the management team to identify opportunities for implementing process improvements and enhancing efficiencies
Analyzing service-related activities concerning bill management and processing for the firm; providing recommendations for resolutions based on analysis findings; addressing inquiries from practice offices and other internal and external customers through various communication methods
Performing quality assurance tasks for the practice offices designed to review the productivity and accuracy of bills and the client service inquiry process; ensuring that responses are appropriately aligned with the firm's policies, procedures, and standards, as well as statutory regulations and guidelines
Visiting practice offices to facilitate training and development initiatives and to implement system or process improvements aimed at minimizing errors and reducing workload-intensive activities
Serving as the firm's 3E Process Expert, collaborating on the design, development, and implementation of training courses; compiling and providing documentation and feedback for all training programs to ensure successful outcomes
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Requirements
A bachelor’s degree in accounting, finance, or a related field
A minimum of five (5) years of progressively complex experience in accounting and billing, preferably
Demonstrate strong knowledge of the 3E Billing system
Possess a comprehensive understanding of the accounts receivable life cycle, from production to collection
Exhibit well-developed and professional interpersonal skills, with the ability to effectively interact with individuals at all organizational levels within the firm
Benefits
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
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