Hybrid Global Client Account Services Analyst

Posted 2 hours ago

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About the role

  • Global Client Account Services Analyst managing billing processes for Latham & Watkins. Collaborating with management on process improvements and serving as billing process expert in a hybrid role.

Responsibilities

  • Collaborating with the management team to identify opportunities for implementing process improvements and enhancing efficiencies
  • Analyzing service-related activities concerning bill management and processing for the firm; providing recommendations for resolutions based on analysis findings; addressing inquiries from practice offices and other internal and external customers through various communication methods
  • Performing quality assurance tasks for the practice offices designed to review the productivity and accuracy of bills and the client service inquiry process; ensuring that responses are appropriately aligned with the firm's policies, procedures, and standards, as well as statutory regulations and guidelines
  • Visiting practice offices to facilitate training and development initiatives and to implement system or process improvements aimed at minimizing errors and reducing workload-intensive activities
  • Serving as the firm's 3E Process Expert, collaborating on the design, development, and implementation of training courses; compiling and providing documentation and feedback for all training programs to ensure successful outcomes
  • Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Requirements

  • A bachelor’s degree in accounting, finance, or a related field
  • A minimum of five (5) years of progressively complex experience in accounting and billing, preferably
  • Demonstrate strong knowledge of the 3E Billing system
  • Possess a comprehensive understanding of the accounts receivable life cycle, from production to collection
  • Exhibit well-developed and professional interpersonal skills, with the ability to effectively interact with individuals at all organizational levels within the firm

Benefits

  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
  • Professional development programs
  • Employee discounts
  • Affinity groups, networks, and coalitions for lawyers and staff

Job title

Global Client Account Services Analyst

Job type

Experience level

Mid levelSenior

Salary

$100,000 - $110,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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