Customer Impact Enablement Manager at Multiverse implementing Customer Impact playbook. Leading training sessions and managing cross - functional projects to enhance productivity.
About the role
- District Senior Manager overseeing branch managers and ensuring exceptional customer experience at Wells Fargo. Driving regional growth and compliance strategies within the banking division.
Responsibilities
- Lead, manage and develop a team of branch managers to ensure an exceptional customer and team experience, manage risk, and support growth across multiple branch locations
- Identify and recommend process improvement opportunities to partners by ensuring that colleagues are aligned with applicable regulations, policy and procedure requirements, operational expectations, audit, and escalation processes
- Determine appropriate strategies and actions of the regional banking team to meet the regional branch objectives
- Interpret and deploy branch performance objectives, and lead transformational changes in the region
- Collaborate with partners, peers, and other leaders to understand the trends in the business and execute strategies in alignment with internal goals while managing risk
- Manage allocation of people and financial resources for Regional Banking
- Develop and guide a culture of talent development to meet business objectives and strategy
Requirements
- 6+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
- Experience leading the execution of business strategies to support an excellent customer experience, high performing teams and growth in the business
- Management experience including hiring, coaching, and developing direct reports
- Ability to effectively manage managers
- Experience managing business units in multiple locations
- Strong analytical skills with high attention to detail and accuracy
- Experience building and maintaining effective relationships with customers and internal partners
- Excellent verbal, written, and interpersonal communication skills
- Ability to effectively network and represent Wells Fargo within the community
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Ability to interact with integrity and professionalism with customer and team members
- Ability to effectively manage time and competing priorities, exercise independent judgment, and use critical thinking skills
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking options
- Experience in identifying and managing regulatory compliance and risk
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team
- Experience in coaching and influencing management, as well as experience with the affluent or high net worth customer segment
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
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Experience level
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Degree requirement
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