Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Technical Implementation Consultant supporting the Complex Implementation team within Global Payments at Wells Fargo. Delivering complex client and product implementations through collaboration across teams.
Responsibilities
- Participate in less complex initiatives and identify, and implement opportunities for new processes to support requirements within change implementation
- Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems
- Identify, and provide effective training methods
- Participate in process improvement or product development and enhancement activities
- Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements
- Collaborate and consult with peers, management, technology, and compliance
Requirements
- 2+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience reading and analyzing industry standard file formats, specifically as relates to payment processing (i.e. EDI, XML, etc.)
- Experience with Jira, Confluence, SharePoint Online, and Connexion
- Experience reading and analyzing EDI, Flat File, BAI, MOD NACHA, and other industry standard file formats
- Experience in Data Analysis, UAT/QA Testing, and SDLC
- Experience with mainframe processing (TSO, CICS), including running and monitoring jobs
- Experience creating file translation mapping documentation and/or detailed functional requirements
- Exposure to Receivables Manager customer implementations
- Proven experience in problem solving, attention to detail, and root cause analysis in a technical environment
- Experience as a liaison between sales/product & development teams
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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