PubSec Account Executive mastering SHI's value proposition to exceed revenue and profit goals. Developing strategic sales approaches and cultivating relationships with customers.
About the role
- Account Executive responsible for client growth and engagement at WellnessLiving. Building relationships and recommending software solutions in a fast-paced, customer-focused, hybrid environment.
Responsibilities
- Manage a book of business by building and maintaining strong client relationships while meeting or exceeding performance targets.
- Retain and grow assigned accounts through proactive engagement and strategic account management.
- Recommend effective WellnessLiving solutions by understanding clients’ business models, organizational structures, and goals.
- Conduct regular client meetings to share best practices, data-driven insights, and results that support renewals, growth, and referrals.
- Serve as a product expert, advising clients on WellnessLiving’s software, key features, and additional services.
- Maintain a consistent cadence of customer engagement to drive adoption and satisfaction.
- Review client data and performance metrics to anticipate needs, identify risks, and uncover growth opportunities.
- Create and analyze client reports to surface trends, opportunities, and potential issues.
- Host webinars and support customer-facing content that highlights WellnessLiving’s value.
- Collaborate cross-functionally with Sales, Customer Success, Onboarding, Support, Product, and Marketing to drive customer success and revenue growth.
Requirements
- 3+ years of experience in a fast-paced, client-facing sales or account management role, preferably in SaaS.
- Proven ability to manage and grow a book of business through strong client relationships, retention, and upsell/cross-sell opportunities.
- Excellent communication and listening skills, with the ability to uncover client needs, risks, and growth opportunities.
- Comfortable leading customer meetings, presentations, and webinars, including preparation and follow-up.
- Analytical and data-driven, with experience identifying trends, opportunities, and potential client concerns.
- Experience using CRM tools, preferably Salesforce.
- Ability to work independently while collaborating cross-functionally in a team environment.
- Adaptable, resourceful, and comfortable in a high-growth, changing environment.
- Background in Business or Sales and experience in the health & wellness industry are considered assets.
- Familiarity with SEO, brand strategy, or website management is a plus.
Benefits
- Competitive salary, vacation, and benefits package.
- Hybrid work environment with opportunities for career growth and development.
- Work in a culture that values creativity, collaboration, and continuous learning.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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