Hybrid Customer Growth, Account Executive

at WellnessLiving

• Job title: Customer Growth, Account Executive
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Thornhill, Canada

About the role

• Account Executive responsible for client growth and engagement at WellnessLiving. Building relationships and recommending software solutions in a fast-paced, customer-focused, hybrid environment.

Responsibilities

• Manage a book of business by building and maintaining strong client relationships while meeting or exceeding performance targets.
• Retain and grow assigned accounts through proactive engagement and strategic account management.
• Recommend effective WellnessLiving solutions by understanding clients’ business models, organizational structures, and goals.
• Conduct regular client meetings to share best practices, data-driven insights, and results that support renewals, growth, and referrals.
• Serve as a product expert, advising clients on WellnessLiving’s software, key features, and additional services.
• Maintain a consistent cadence of customer engagement to drive adoption and satisfaction.
• Review client data and performance metrics to anticipate needs, identify risks, and uncover growth opportunities.
• Create and analyze client reports to surface trends, opportunities, and potential issues.
• Host webinars and support customer-facing content that highlights WellnessLiving’s value.
• Collaborate cross-functionally with Sales, Customer Success, Onboarding, Support, Product, and Marketing to drive customer success and revenue growth.

Requirements

• 3+ years of experience in a fast-paced, client-facing sales or account management role, preferably in SaaS.
• Proven ability to manage and grow a book of business through strong client relationships, retention, and upsell/cross-sell opportunities.
• Excellent communication and listening skills, with the ability to uncover client needs, risks, and growth opportunities.
• Comfortable leading customer meetings, presentations, and webinars, including preparation and follow-up.
• Analytical and data-driven, with experience identifying trends, opportunities, and potential client concerns.
• Experience using CRM tools, preferably Salesforce.
• Ability to work independently while collaborating cross-functionally in a team environment.
• Adaptable, resourceful, and comfortable in a high-growth, changing environment.
• Background in Business or Sales and experience in the health & wellness industry are considered assets.
• Familiarity with SEO, brand strategy, or website management is a plus.

Benefits

• Competitive salary, vacation, and benefits package.
• Hybrid work environment with opportunities for career growth and development.
• Work in a culture that values creativity, collaboration, and continuous learning.