Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Support Sales force and manage onboarding of agents, providing customer service and reconciling reports. Ensures compliance and develops administrative processes for efficiency.
Responsibilities
- Provide support to Sales force and department including generating and reconciling reports, onboarding agents
- Manage and/or monitor the onboarding process of agents including resolving contracts with partner carriers
- Provide customer service to agents by responding to questions, providing information, resolving issues
- Develops, reconciles, compiles, and distributes reports including consolidating multiple partner carrier reports
- Responsible for reviewing and identifying carrier communications and communicating with distribution(s)
- Ensures compliance and documentation is accurate by reviewing and assessing gaps
- Manage quality assurance process including pulling, listening, and scoring calls based on defined criteria
- Continually monitors the status of submitted applications to ensure efficient processing
- Plans, coordinates, and executes administrative projects to support the business
Requirements
- High school diploma or equivalent
- 3+ years' experience in customer service, sales/sales support or related field OR Bachelor's degree in business or related field
- Experience working with MS Office products of Excel, Word and PowerPoint
- Sales support, customer service, and/or insurance industry experience or knowledge, a plus.
Benefits
- Hybrid availability
- 401(k) with generous, full vested company match
- Health insurance
- Paid time off, holidays
- Volunteer time off
- Lifestyle Spending Account (LSA)
- Paternal leave
- Legal insurance
- EAP
- Travel accident insurance
- Growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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