Fire Operations Specialist enforcing fire protection standards within Ford. Requires collaboration across teams for compliance, prevention, and maintenance tasks.
About the role
- Director of Operations responsible for daily oversight of Operations to achieve Client deliverables. Led by a coach and leader engaged with teams in a call center environment.
Responsibilities
- Monitor, track, and evaluate Operation’s performance based on pre-determined Key Performance Indicators (KPIs)
- Provide ongoing support and feedback to Managers
- Be a regular presence on the production floor
- Create an environment that makes Everise an employer of choice
- Manage functional direct and dotted-line areas to include Human Resources, Recruitment, Training, Quality, Technology, Facilities, and Security
- Responsible for upward and downward communication both internally and as required to the client
- Participate in associate and supervisor selection process
- Interact with clients demonstrating engaged leadership
Requirements
- 8–10 years of experience in a call center/BPO environment, with at least 3 years as an Operations Director
- Proven ability to perform effectively under high pressure
- Quick thinker with strong decision-making skills
- Excellent interpersonal and communication abilities
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Fire Operations Specialist enforcing fire protection standards and collaborating with internal teams at Ford. Focused on compliance, prevention, inspection, and maintenance at the site level.
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