Senior Adviser leading design and implementation of digital and automated solutions for business processes at Victorian Public Sector Commission. Enhancing operational efficiency and mentoring junior staff.
Responsibilities
Lead end-to-end design and implementation of digital and automated solutions and process improvements.
Translate improvement needs into practical solutions using tools such as Power Automate, Lists and Forms.
Develop and maintain standardised processes, documentation and training to embed sustainable change.
Build strong relationships with stakeholders to secure buy in and align initiatives to organisational priorities.
Prepare clear, high quality reports, briefs and presentations.
Support an inclusive team culture and mentor junior staff
Requirements
Experience delivering digital, process improvement or system implementation projects.
Strong digital literacy, with the ability to explain technical concepts clearly.
Effective stakeholder management and communication skills.
Adaptability and sound judgement in managing competing priorities.
Strong analytical and problem solving capability.
Qualification in business, IT, digital innovation or related field (or equivalent experience).
Benefits
Flexible and hybrid work
Learning and development opportunities
Employee assistance program and wellbeing initiatives
Inclusive work environment, including workplace adjustments
Job title
Senior Adviser, Business Solutions, Process Improvement
Senior Associate designing and implementing advanced analytics solutions for healthcare payers. Mentoring junior team members and building client relationships in a consulting environment.
Operations Specialist providing operational support to LPL Wealth Advisors Group. Focused on client service and account management tasks for financial advisors.
Platform Operations & Delivery Lead managing Quebec’s aerospace and defence ecosystem for AI - powered manufacturing tech. Overseeing delivery, client operations, and stakeholder management.
Manager, Claims Operations managing auto claims for USAA. Leading teams, ensuring process improvement and operational effectiveness in claims handling.
Director of Claims Operations managing service teams and claims strategies at USAA. Driving change management and operational risk compliance while providing exceptional member service.
Senior Strategy Consultant providing data - based strategic direction at CenterWell. Blend of strategy development with operating model and execution rigor, supporting various business segments.
Manager of System Operations Procedures at Eversource Energy ensuring governance and standardization across system operations procedures in multiple states.
Process Improvement Analyst at Eversource supporting Gas Operations in Connecticut and Massachusetts. Focus on incident investigation and process efficiency to enhance safety culture.
Operations Director managing operations at Crash Champions, top collision repair brand. Leading performance, growth, and team development across multiple U.S. locations.
Rental Service Operations Supervisor leading daily operations in medical equipment rental. Overseeing service teams, compliance, and customer interactions at Arjo in Pittston, PA.