Mortgage Lending Manager overseeing a team, developing member relationships and promoting mortgage loan products. Responsible for operations, compliance, and collaboration with other departments.
Responsibilities
Manage a team of mortgage loan officers in developing member relationships, promoting mortgage loan products and other credit unions products and services
Oversee production goals to achieve strategic growth through referrals and other opportunities
Direct loan flow and workload among mortgage lending staff
Maintain strong knowledge of credit union policies, procedures, and services; collaborate with other departments on regulatory or operational updates
Maintain an active NMLS number per SAFE Act requirements
Manage a mortgage loan portfolio by building strong relationships, negotiating, and structuring loans to meet borrower needs while adhering to regulations
Assist members with loan questions, rates, products, and programs, document contacts, solutions, and timelines
Originate and underwrite mortgages when needed, including interviews, counseling, and guiding applicants through the process
Collaborate with marketing and retail departments to promote mortgage lending growth and cross-department initiatives
Monitor real estate loan collections with the Member Solutions/Risk Department; review delinquencies and assist with resolution planning
Serve as primary or backup administrator for origination/servicing software and related websites; ensure mortgage website content is current
Prepare, respond to, and train staff on audit findings from investors, auditors, examiners, and internal reviews
Review and help implement projects related to the Mortgage Loan Department
Prepare annual budgets, reports, reviews, and investor filings
Participate in credit union committees and meetings as assigned
Solicit real estate loan business through credit union and personal marketing activities; represent the credit union in community, trade, and civic organizations; develop professional relationships with vendors and service providers
Requirements
Bachelor’s degree in business or a related field preferred
Five years of previous real estate lending and management experience preferred
Demonstrates proficiency in intermediate mathematical calculations, including interest rate analysis
Skilled in retrieving and entering data within loan systems and credit bureau platforms
Maintains strict confidentiality of sensitive member information with exceptional attention to detail
Engages professionally with diverse personalities and effectively manages challenging member interactions
Possesses strong understanding of the financial and operational requirements of a Credit Union
Upholds a professional demeanor and appearance at all times
Exhibits excellent interpersonal and verbal communication skills
Remains knowledgeable of federal and state regulations governing depositor and lending practices
Capable of drafting clear, accurate correspondence and reports
Ability to work with a wide range of personalities in a courteous, effective, and efficient manner
Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.
Benefits
Limited Remote (3+ days per week in any branch with space)
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