Hybrid Mortgage Lending Manager

at WCCU Credit Union

• Job title: Mortgage Lending Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Westby, United States

About the role

• Mortgage Lending Manager overseeing a team, developing member relationships and promoting mortgage loan products. Responsible for operations, compliance, and collaboration with other departments.

Responsibilities

• Manage a team of mortgage loan officers in developing member relationships, promoting mortgage loan products and other credit unions products and services
• Oversee production goals to achieve strategic growth through referrals and other opportunities
• Direct loan flow and workload among mortgage lending staff
• Maintain strong knowledge of credit union policies, procedures, and services; collaborate with other departments on regulatory or operational updates
• Maintain an active NMLS number per SAFE Act requirements
• Manage a mortgage loan portfolio by building strong relationships, negotiating, and structuring loans to meet borrower needs while adhering to regulations
• Assist members with loan questions, rates, products, and programs, document contacts, solutions, and timelines
• Originate and underwrite mortgages when needed, including interviews, counseling, and guiding applicants through the process
• Collaborate with marketing and retail departments to promote mortgage lending growth and cross-department initiatives
• Monitor real estate loan collections with the Member Solutions/Risk Department; review delinquencies and assist with resolution planning
• Serve as primary or backup administrator for origination/servicing software and related websites; ensure mortgage website content is current
• Prepare, respond to, and train staff on audit findings from investors, auditors, examiners, and internal reviews
• Review and help implement projects related to the Mortgage Loan Department
• Prepare annual budgets, reports, reviews, and investor filings
• Participate in credit union committees and meetings as assigned
• Solicit real estate loan business through credit union and personal marketing activities; represent the credit union in community, trade, and civic organizations; develop professional relationships with vendors and service providers

Requirements

• Bachelor’s degree in business or a related field preferred
• Five years of previous real estate lending and management experience preferred
• Demonstrates proficiency in intermediate mathematical calculations, including interest rate analysis
• Skilled in retrieving and entering data within loan systems and credit bureau platforms
• Maintains strict confidentiality of sensitive member information with exceptional attention to detail
• Engages professionally with diverse personalities and effectively manages challenging member interactions
• Possesses strong understanding of the financial and operational requirements of a Credit Union
• Upholds a professional demeanor and appearance at all times
• Exhibits excellent interpersonal and verbal communication skills
• Remains knowledgeable of federal and state regulations governing depositor and lending practices
• Capable of drafting clear, accurate correspondence and reports
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner
• Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.

Benefits

• Limited Remote (3+ days per week in any branch with space)