About the role

  • Mortgage Lending Manager overseeing a team, developing member relationships and promoting mortgage loan products. Responsible for operations, compliance, and collaboration with other departments.

Responsibilities

  • Manage a team of mortgage loan officers in developing member relationships, promoting mortgage loan products and other credit unions products and services
  • Oversee production goals to achieve strategic growth through referrals and other opportunities
  • Direct loan flow and workload among mortgage lending staff
  • Maintain strong knowledge of credit union policies, procedures, and services; collaborate with other departments on regulatory or operational updates
  • Maintain an active NMLS number per SAFE Act requirements
  • Manage a mortgage loan portfolio by building strong relationships, negotiating, and structuring loans to meet borrower needs while adhering to regulations
  • Assist members with loan questions, rates, products, and programs, document contacts, solutions, and timelines
  • Originate and underwrite mortgages when needed, including interviews, counseling, and guiding applicants through the process
  • Collaborate with marketing and retail departments to promote mortgage lending growth and cross-department initiatives
  • Monitor real estate loan collections with the Member Solutions/Risk Department; review delinquencies and assist with resolution planning
  • Serve as primary or backup administrator for origination/servicing software and related websites; ensure mortgage website content is current
  • Prepare, respond to, and train staff on audit findings from investors, auditors, examiners, and internal reviews
  • Review and help implement projects related to the Mortgage Loan Department
  • Prepare annual budgets, reports, reviews, and investor filings
  • Participate in credit union committees and meetings as assigned
  • Solicit real estate loan business through credit union and personal marketing activities; represent the credit union in community, trade, and civic organizations; develop professional relationships with vendors and service providers

Requirements

  • Bachelor’s degree in business or a related field preferred
  • Five years of previous real estate lending and management experience preferred
  • Demonstrates proficiency in intermediate mathematical calculations, including interest rate analysis
  • Skilled in retrieving and entering data within loan systems and credit bureau platforms
  • Maintains strict confidentiality of sensitive member information with exceptional attention to detail
  • Engages professionally with diverse personalities and effectively manages challenging member interactions
  • Possesses strong understanding of the financial and operational requirements of a Credit Union
  • Upholds a professional demeanor and appearance at all times
  • Exhibits excellent interpersonal and verbal communication skills
  • Remains knowledgeable of federal and state regulations governing depositor and lending practices
  • Capable of drafting clear, accurate correspondence and reports
  • Ability to work with a wide range of personalities in a courteous, effective, and efficient manner
  • Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
  • Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.

Benefits

  • Limited Remote (3+ days per week in any branch with space)

Job title

Mortgage Lending Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job