Assistant Store Manager driving sales and team development at Coach. Leading operational efficiencies and strategic growth in a luxury retail environment.
Responsibilities
Demonstrate a high level of business acumen; delivering sales results through employee development and mentorship
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team
Track store’s performance at all times and achieves sales productivity management
Develop clienteling strategy; implements and monitors over time, to achieve business goals
Understand changes in market with potential impact on business performance
Acts as brand ambassador in the market/mall to drive loyalty and business
Resolves customer issues in a timely manner while being solution-oriented
Develop team to build long-term relationships with customers to drive business
Ensure all daily tasks are completed without negatively impacting service of Coach standards
Requirements
1 to 3 years of previous management experience in a luxury retail service environment preferable
Possess current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent; college degree preferred
Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook)
Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Ability to execute at a fast pace
Ability to communicate effectively with customers and team
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.)
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