Boutique Manager at Nespresso ensuring brand vision and operational success in Campo Grande. Leading team performance and managing sales analysis for customer satisfaction.
Responsibilities
Conduct sales analyses, identifying impacts, risks, and opportunities, providing input to support decision-making;
Lead weekly and monthly meetings with the sales team, strengthening performance monitoring routines and maintaining results orientation;
Manage day-to-day operations and allocate tasks among team members;
Identify the needs of the team and customers, proposing appropriate solutions aimed at efficiency and continuous improvement;
Ensure excellence in Boutique customer service, monitor goals and KPIs, perform performance diagnostics, and support employee development;
Oversee operational processes, including daily counts, schedule preparation, staff allocation, receipt of merchandise and armored car deliveries, inventories, and training;
Execute People Management routines, including recruitment, onboarding, performance monitoring, and providing feedback.
Requirements
Bachelor's degree or equivalent;
Strong analytical and organizational skills;
Proficiency in Excel and PowerPoint;
Experience in people/team management.
Benefits
Ensure safe working conditions, ensuring compliance with internal policies and procedures.
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