Manager Implementation role at Keyloop to develop teams for digital transformation in the automotive industry. Engaging in project deployment while aligning with strategic goals.
About the role
- Store Manager leading store team at Nespresso House in Munich. Ensuring operational excellence and a great customer experience.
Responsibilities
- Lead the team together with a colleague
- Ensure the best possible working atmosphere to create a motivating environment and support the teams
- Coach the team and act as a role model in sales processes through active presence on the sales floor to advise customers and sell products
- Continuously develop and expand team competencies
- Conduct regular employee reviews and development measures regarding coffee expertise, customer retention, and service
- Enhance the customer experience
- Excellent execution of the "Sales through Service" philosophy in the boutique
- Improve service quality and customer satisfaction
- Deliver the ultimate coffee experience in the boutique
- Ensure smooth day-to-day operations
- Implement all regional and national marketing activities
- Organize administrative tasks and inventory management
- Staff scheduling
- Collaborate with Head Office contacts and the works council
- Handle customer complaints
- Maintain the customer database carefully
- Communicate with service providers to ensure smooth boutique operations (security, premises cleanliness, maintenance)
- Ensure adequate stock levels and check deliveries
- Responsible for compliance with all occupational health and safety regulations
- Achieve sales and profit targets as defined in the annual budget
Requirements
- 3–5 years of relevant experience in retail, foodservice, hospitality, or a similar sector with staff responsibility
- University of Applied Sciences degree and/or completed commercial/business training
- Several years' experience in leading and motivating employees
- Initial experience with inventory management processes and cash handling responsibilities
- Experience with budget responsibility, financials, and relevant KPIs
- Excellent communication skills
- Empathy and strength in building intercultural relationships with employees and customers
- Ability to multitask and adapt flexibly
- Very good German and English skills
- Proficiency in Office programs (Word, Outlook, Excel, PowerPoint)
Benefits
- Permanent employment contract
- 30 days of vacation
- 13th-month salary — split into Christmas and holiday bonus
- €90 meal vouchers (monthly)
- €90 credit on the Nespresso customer account (monthly)
- Savings plan contributions and company pension scheme
- NESPRESSO machine as a welcome gift
- Financial allowance for anniversaries and weddings
- Individual employee development meetings and plenty of room for autonomous work
- Participation in our Volunteer Program (charity program)
- A respectful and reliable working environment with a family-like team spirit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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