Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- (Senior) CRM Consultant developing Customer Excellence strategies for clients in various industries. Collaborating with customers and implementing new software solutions for improved customer management processes.
Responsibilities
- Develop and operationalize future-ready Customer Excellence strategies and functional concepts.
- Evaluate and select appropriate Customer Excellence software together with our clients.
- Work closely with our clients in the insurance and energy sectors to design future-proof customer management processes.
- Analyze requirements across marketing, sales and service and design capability models.
- Specify business and technical requirements as the basis for software evaluations and customer management implementations.
- Conceptualize customer-centric omnichannel strategies to increase efficiency and improve customer experiences.
Requirements
- Relevant professional experience at a management consultancy or as an in-house consultant at a financial services provider, ideally with a focus on customer management.
- Experience leading and delivering strategic, organizational, business or technical projects — preferably in an insurance context.
- Strong analytical and conceptual skills and enthusiasm for innovative topics such as Customer Experience, Digital Lead Management, Customer Analytics, hyper-personalization and Churn Management.
- Technically savvy — especially with customer management/CRM software.
- Enjoy developing new offerings and pitching them to prospective clients.
- Successfully completed university degree.
- Willingness to travel.
- Fluent in German and English with strong communication skills.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide close, comprehensive support for both your long-term development and daily work.
- In our Academy you will find a wide range of learning opportunities such as bootcamps, language and certification courses, and individual coaching.
- Thanks to our Mobile Work Policy, you can work comfortably from home or from one of our seven offices in Germany.
- With "Mobile Work Abroad" you can work up to 50 days per year from other EU countries (as well as the UK, Norway, Iceland, Liechtenstein and Switzerland).
- Additionally, there are 30 days of annual leave, extra days off for special family circumstances, and various sabbatical options.
- With a fixed monthly mobility budget you can travel flexibly and in an environmentally conscious way — whether for private or business use — with a clear focus on sustainable transport.
- From the Manager / Managing Consultant level onward, you will alternatively have access to an electric vehicle.
- Our values — responsible, energetic and collaborative — are central to our daily work.
- Enjoy unique company events, internal fitness groups and much more.
Job title
Job type
Experience level
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Not specified
Degree requirement
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